P R O D U C T S S E R V I C E S C L I E N T S A B O U T C O N T A C T O R D E R               H O M E

 

Most Frequently Asked Questions

1. What operating system(s) does Dharma Tribe  work on and what are the system requirements?  It runs on both Window's and Macintosh.  For Windows, 32mb RAM is required, on Windows 98 or later. For Macintosh, at minimum a Power Macintosh or later with 256 mb RAM, running OS 10.1 or higher.

2. Can my students enroll in classes or workshops online? And what about purchases? Yes. If using the hosted version of Dharma Tribe, you can enjoy integration of KULA NET which interfaces with your website to allow real-time enrollment and purchases.

3. What is the development platform used to create Dharma Tribe? Filemaker Pro 9.0

4. Do I need additional software to run Dharma Tribe?  No, unless you use Dharma Tribe Hosted software.  In this instance you need FileMaker Pro 9.0. (With Dharma Tribe Hosted software a Filemaker Pro License is included with the set up fee)

5. Can Dharma Tribe be networked on a LAN, accessed remotely or used at multiple locations? Unlimited workstations can be set up if you are using Dharma Tribe Hosted software. For instance, you can have multiple computers at your office or work from home or while traveling all at the same time. In order for multiple users to be logged in simultaneously, you will need Filemaker Pro on each computer logged in.

6.  Can Dharma Tribe data be exported to Quickbooks, Excel Pdfs, or other software?   Yes, your data can be imported or exported to or from any software using "comma delineated" fields which are compatible with Microsoft Excel, Quicken, Quickbooks and others. You may also use the built in features such as "save as Excel" or "save as a .pdf"

7. Does Dharma Tribe  have the capability to do Automatic Credit Card Transactions (ACC)?  Yes. your customers may purchase products through the KULA NET student access interface  and/or at the studio location through Dharma Tribe. [read more]

8. Does Dharma Tribe support automatic renewal of monthly recurring membership scenarios? Yes, a product can be designated as a monthly recurring membership, and the system will either automatically or manually renew the relevant memberships on the dates they expire. This can be used in conjunction with the built-in credit card processing feature for full automation of the process.

9. Does Dharma Tribe support auto sign in?  Yes, you can print ID cards directly from the software which includes barcode.  (You’ll need a simple barcode font.)  Your students can use this id or pre-printed key tags with your company logo to either swipe-in or scan into a specific class roster.

10. Does Dharma Tribe  allow for bar-coded price tag printing?  Yes, from Dharma Tribe you can print bar-coded price tags with your logo in either multiple units or one at a time.  All that is required is barcode 39 font which can be found in your fonts folder.

11. Can I send bulk-emails from Dharma Tribe ?  Yes, Dharma Tribe will automatically launch your default email server and populate the  “send to” section with the email results of selected criteria when using the “send bulk email” function.  If the criteria you desire aren’t available as an automatic selection, you can run a “find” and then easily export the relevant email list.  You may also create lists to be sent our through our dynamic email partner , Constant Contact.

12.What is your refund policy? Customers using Dharma Tribe Hosted software are entitled to a 30 day money back satisfaction guarantee. Dharma Tribe desktop customers are not entitled to refunds because of the generous time afforded them to "test" the software. Dharma Tribe Hosted Software may be cancelled anytime during the first 30 days after purchase, and you will receive a refund of your setup fee less direct labor costs for any hosting, training, or database importation work performed by Dharma Tribe staff. Dharma Tribe currently charges $300 for phone training, $400 plus expenses for location training and $50 per table for database importation work.

Copyright © 2007 Dharma Tribe, LLC,  All rights reserved.